Return & Refund Policy

Return & Refund Policy

Thank you for shopping at PGR Online Mart. We want to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

1. Returns

  • You have 7 calendar days to return an item from the date you received it.

     

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

     

  • Your item must be in the original packaging.

     

  • Your item needs to have the receipt or proof of purchase.

     

2. Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

     

  • If your return is approved, we will initiate a refund to your original method of payment (or via bank transfer as agreed).

     

  • You will receive the credit within a certain amount of days, depending on your card issuer’s or bank’s policies.

3. Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Wrong Items

If you receive a damaged or wrong product, please contact us immediately at [Apna Email Likhein] with photos of the product. We will arrange a replacement or full refund at no extra cost to you.

5. Contact Us

If you have any questions on how to return your item to us, contact us:

  • Email: info@pgronlinemart.com

  • Phone: +923249262147

  • Address: Flat 05, Haji Gabol Goth, Scheme 33, Karachi, Sindh, Pakistan.

Scroll to Top